Cancellation Policy - Virtual consults & in person appointments

We get it, life happens! Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. As other establishments, our business is not able to make special exceptions to policies on an individual basis. Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:

All clients receive text and email reminders of their appointment 72 hours and 48 hours prior. I understand that sometimes schedules change and therefore I requests at least 24 hours notice when canceling or rescheduling an appointment. 50% of scheduled appointment cost will be charged to the card on file if the client does not cancel their appointment within 24 hours. 100% of the appointment will be charged if the client "no shows".

Product policy

There are no returns, exchanges, or refunds for products purchased in office or online from AUREA Skin.

Credit card authorization and keeping cards on file

All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice. ​

Credit card payments will only be processed for missed, late, or no show appointment fees without notice.